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| © 2002 Triangle Analytical, Inc. All Rights Reserved. |
Annual Support Agreements
Triangle Analytical, Inc. offers a range of annual support agreements for your NMR spectrometer. From our comprehensive NMR Gold Plan, providing complete peace-of-mind, to our basic NMR Bronze Plan, Triangle Analytical, Inc. has an instrument support plan to suit your needs.
NMR Gold
Comprehensive support plan for your instrument covering regular inspections
and preventative maintenance visits. Priority response, parts, labor, travel
and discounted cryogen services are all included. Learn
More >>
NMR Silver
Mid-level support plan covering preventative maintenance visits, labor, travel,
discounted parts and cryogen services. Learn
More >>
NMR Bronze
Basic support plan that includes a preventative maintenance visit with deep
discounted parts, labor, travel and cryogen services. Learn
More >>
Plan Comparison
Simple chart for comparing support plan benefits. View
Chart >>
Gives us a call today or use our handy information request form to discuss our annual support plans.
Weekend Emergency Service
Your spectrometers are running 24/7 - so are we. The NMR Gold plan means that
a field service engineer will be there to service your instrument, even
if it means coming out on the weekend. A weekend service visit usually
incurs a $1500 surcharge which is waived for NMR Gold account holders.
Priority Response
Guaranteed telephone response within 24 hours and a service engineer on-site
within 3 business days.
Free Technical Help Line
Direct line to a technical specialist who can answer your questions.
NMR Calibration and Inspection
Two pre-scheduled service inspections per year to run a complete battery of
system tests to determine if the spectrometer is operating at peak efficiency.
Inspections conform to ISO and GLP quality assurance systems.
Preventative Maintenance Service
Two pre-scheduled preventative maintenance services per year to maintain magnet
and console.
Quench
Guard® Service
In the unlikely event of a quench, magnet will be filled, re-energized and
the field stabilized. Magnets not meeting OEM boil-off specifications after
re-energization will be rebuilt.
Parts, Labor and Travel
Parts, labor and travel costs are covered by this service agreement and are
provided at no extra charge.
Cryogens
Includes a contract for scheduled liquid helium cryogen fills.
Weekend Emergency Service
A weekend service visit usually incurs a $1500 surcharge. NMR Silver account
holders receive a 50% discount ($750 surcharge).
Priority Response
Guaranteed telephone response within 24 hours and a service engineer on-site
within 7 business days.
Free Technical Help Line
Direct line to a technical specialist who can answer your questions.
Preventative Maintenance Service
Two pre-scheduled preventative maintenance services per year to maintain magnet
and console.
Quench
Guard® Service
In the unlikely event of a quench, magnet will be filled, re-energized and
the field stabilized. Magnets not meeting OEM boil-off specifications after
re-energization will be rebuilt.
Labor and Travel
Labor and travel costs are covered by this service agreement and are provided
at no extra charge.
Parts
Replacement parts at 35% discount.
Cryogens
Includes a contract for scheduled liquid helium cryogen fills.
Weekend Emergency Service
A weekend service visit usually incurs a $1500 surcharge. NMR Bronze account
holders receive a 20% discount ($1200 surcharge).
Priority Response
Guaranteed telephone response within 24 hours and a service engineer on-site
within 2 weeks.
Free Technical Help Line
Direct line to a technical specialist who can answer your questions.
Preventative Maintenance Service
One pre-scheduled preventative maintenance service per year to maintain magnet
and console.
Labor and Travel
Labor is discounted 25%.
Travel costs are discounted 20%.
Parts
Replacement parts at 25% discount.
Cryogens
Includes a contract for scheduled liquid helium cryogen fills.
Annual Support Plan Comparison
NMR
Gold
|
NMR
Silver
|
NMR
Bronze
|
|
| Weekend Service Surcharge1 | None
|
50% Discount
|
20% Discount
|
| Priority Response2 | Next Day Telephone;
3 day on-site.
|
Next Day Telephone;
7 day on-site.
|
Next Day Telephone;
2 weeks on-site.
|
| Technical Help Line | Yes
|
Yes
|
Yes
|
| Preventative Maintenance3 | 2 per year
|
1 per year
|
1 per year
|
| Quench Guard® Service | Yes
|
Yes
|
No
|
| Parts | Included
|
35% Discount
|
25% Discount
|
| Labor | Included
|
Included
|
25% Discount
|
| Travel | Included
|
Included
|
20% Discount
|
| Cryogen Contract4 | Included
|
Included
|
Included
|
1 Weekend service usually incurs a $1500 surcharge.
2 Telephone response and on-site labor response are detailed in program specifics.
3 Preventive maintenance visits for Silver and Bronze plans to be scheduled in conjunction with scheduled cryogen servicing.
4 NMR Gold, Silver or Bronze service plans include a contract for scheduled liquid helium cryogen fills to include cryogens, travel and labor.
Quench Guard® Service
A magnet quench is one of the most dangerous risks associated with the operation of your NMR spectrometer. Although such an event is infrequent with a properly maintained system, it can happen. Once the shock of seeing hundreds of liters of expensive cryogens rush out of your magnet has subsided, it's time to get your system up and running as quickly and cost-effectively as possible.
Triangle Analytical, Inc. has the equipment, the people and most important, the experience to return your spectrometer to what it is supposed to be doing - collecting valuable data. From rapid response cryogen procurement to seal replacement, pumping, re-energization and magnetic field stabilization, Triangle Analytical, Inc. can minimize your instrument downtime. NMR Gold and Silver customers get Quench Guard® automatically with each service contract.