NMR Gold | NMR Silver | NMR Bronze | |
---|---|---|---|
Weekend Service Surcharge(1) | None | 50% Discount | 20% Discount |
Priority Response(2) | Next Day Telephone; 3 day on-site. | Next Day Telephone; 7 day on-site. | Next Day Telephone; 2 weeks on-site. |
Technical Help Line | Yes | Yes | Yes |
Preventative Maintenance(3) | 2 per year | 1 per year | 1 per year |
Quench Guard Service | Yes | Yes | Yes |
Parts | Included | 35% Discount | 25% Discount |
Labor | Included | Included | 25% Discount |
Travel | Included | Included | 20% Discount |
Cryogen Contract (4) | Included | Included | Included |
1 Weekend service usually incurs a $1500 surcharge.
2 Telephone response and on-site labor response are detailed in program specifics.
3 Preventive maintenance visits for Silver and Bronze plans to be scheduled in conjunction with scheduled cryogen servicing.
4 NMR Gold, Silver or Bronze service plans include a contract for scheduled liquid helium cryogen fills to include cryogens, travel and labor.